Refund Policy
Last Updated: September 2026 • Clear, transparent rules for all Canadian subscribers
Mandatory Notice: Strict 24-Hour Refund Window Only
At IPTV Canada, we stand behind the stability and 4K quality of our servers. Every new customer is granted a strict 24-hour money-back satisfaction guarantee beginning from the exact timestamp your activation credentials are dispatched. If our service fails to meet your expectations or cannot be configured on your device within those first 24 hours, you are entitled to a 100% full refund.
1. Eligibility Requirements for a Full Refund
To receive a full refund under our 24-Hour Satisfaction Guarantee, you must satisfy the following conditions:
- Submission within 24 Hours: Your formal refund request must be received by our team within 24 hours of your welcome email timestamp.
- Account Verification: You must supply the email address used during purchase and the payment transaction confirmation (Interac e-Transfer reference or invoice ID).
- Initial Support Consultation: You allow our Canadian technical support team an opportunity to troubleshoot basic application settings or suggest an optimized player (such as TiviMate or IPTV Smarters) before cancellation.
2. Situations Not Eligible for Refund
Due to the real-time server provisioning costs incurred upon activation, refunds cannot be granted under the following circumstances:
- Requests made after 24 hours: After 24 hours have elapsed, all sales are permanent and final.
- Customer internet limitations: Issues stemming from local ISP outages, defective Wi-Fi routers, or download speeds below 15 Mbps are outside our control.
- Credential sharing violations: Distributing or reselling credentials outside your primary household or unauthorized commercial re-streaming.
3. How to Request Your Refund Step-by-Step
Send a message to our live support line at +1 (803) 658-2620 with the text: "Refund Request within 24 Hours" and your account email.
Email both support@castvera.com and contact@iptvcanada.online with your transaction receipt number and reason for cancellation.
4. Refund Processing Timeframes
Once verified and authorized by our billing desk:
- Interac e-Transfer refunds: Returned via Interac e-Transfer back to your Canadian bank account within 24 to 48 business hours.
- Credit Card payments: Reversals are initiated immediately; financial institutions typically post the funds back to your statement within 3 to 5 business days.
- Cryptocurrency transactions: Reimbursed to your provided wallet address (minus nominal network gas fees).